POSITION SUMMARY
Reporting to the Executive Director, the Business Office Manager, will facilitate the successful
operation of the home health/hospice business office. The Business Office Manager is
responsible for coordinating all office activities including medical records, patient expenditures
coordination, employee time sheets, personnel records, billing liaison, data entry, maintaining
patient records, preparing for all meetings, coordinating all telephone calls, and maintaining
sufficient office supplies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
In addition to all components of the above position summary the following “Essential Duties and
Responsibilities” are essential to successful performance in this position

• Reports to the Executive Director, this position will facilitate the successful operation of

the hospice business office.

• Works with corporate office staff in support of accounting, human resource procedures,

and activities that affect the local office.

• Assist in maintaining business office records in accordance with federal and state

guidelines, as well as in accordance with our established policies and procedures, to
ensure that a complete business office program is maintained.

• Maintains security of health information systems and business office records.
• Assure physical protection is in place to prevent loss, destruction, and unauthorized use

and disclosure of both manual and electronic records.

• Responsible for informing staff on any changes, and updates, regarding admissions,

discharges, visits, schedules, and clinical meetings as directed by the program
director/administrator.

• Manage the release of information functions for the facility, including review and

processing of all requests for information.

• Maintain facility policies and standards of practice to ensure that release of information

requests is appropriate and meets legal standards.

• Understand all aspects of clinical computer systems.
• Screen potential employment candidates' resumes/applications for minimum

qualifications; arrange and conduct screening interviews and coordinate with the
appropriate department head.

• Prepare new hire paperwork, employee status changes, employee exit paperwork, and

leave of absence.

• Provide training to department heads and act as an advisor regarding Human Resources

policies.

• Prepare Time Sheet Reports for payroll; edit daily time entries; ensure accuracy of biweekly payroll.
• Process all accounts payable invoices and submit them to the home office weekly.
• Run Medical and Medicare eligibility twice a month (1st and 16th).
• Insurance Verification prior/upon Admission to the proper payer.
• Request Prior-authorization and Re-authorization from the identified health plan at risk.
• Coordinate with patient/responsible party for Medical Annual Re-determination.
• Make collection calls on past due accounts; -maintain collection logs/records; timely

follow up on past due accounts; prepare accounts for submittal to collection agencies.

• Analyze monthly operations statements for the Executive Director and department heads.
• Handle or refer patient billing inquiries as appropriate.
• Prepare daily bank deposits, deposit to the bank, and e-mail deposit records to the home

office.

• Prepare monthly billing spreadsheet.
• Make collection calls on past due accounts; -maintain collection logs/records; timely

follow up on past due accounts; prepare accounts for submittal to collection agencies.

• Assist the Executive Director with the completion of documents, correspondence, and

special projects as needed.
The above statements are intended to be a representative summary of the major duties and
responsibilities performed by incumbents of this job. The incumbents may be requested to
perform job-related tasks other than those stated in this description.
SUPERVISORY RESPONSIBILITIES

• The incumbent in this position supervises Department Heads directly and all community

associates indirectly.
EDUCATION/EXPERIENCE/CREDENTIALS

• Minimum of 2 years experience in healthcare billing, preferably in a long-term care

environment required.

• Bachelor’s or associate degree from an accredited college with specialization in business

or accounting preferred

• Possesses and maintains current CPR/First Aid certification and negative TB skin test or

chest x-ray.

• Must have a valid in-state driver’s license, provide current registration and insurance, and

have a driving record.
KNOWLEDGE, SKILLS, AND ABILITIES
To perform this position successfully, you must be able to perform each essential duty and
responsibility satisfactorily. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential duties and responsibilities. The requirements listed
below are representative of the knowledge, skill, and/or ability required

• Must be available for weekend coverage and all emergency situations on a rotating basis.
• Demonstrates good communications and public relations skills.

Pay scale: $30 to $33 per hour DOE

Job Type: Full-time

Pay: $30.00 - $33.00 per hour

Work Location: In person